BB – Beyond Books

Terms of service

TRADE BIZ SOLUTIONS FZC · Last updated 4 November 2026

1. Who we are and these terms

BB – Beyond Books ("BB") is accounting, POS and e-invoicing software developed by Orbit Solutions. In the United Arab Emirates, BB is sold, billed and supported by TRADE BIZ SOLUTIONS FZC, a company licensed by the Ajman Free Zone Authority, Premises B.C. 1306613, Building C1, Ajman Free Zone ("we", "us").

These terms are an agreement between us and the business that signs up for BB ("you"). By starting a trial or a paid plan, you accept them on behalf of your business. If you sign up through a reseller, these terms still apply between you and us.

We may update these terms. We will tell you by email and inside BB at least 30 days before a change that affects you takes effect. If you do not agree, you may end your plan before the change takes effect.

2. Your account, the free trial and plans

Free trial: 29 days, with every feature switched on. No card is needed. If you choose a plan, the books you made in the trial stay.
Plans: BB Lite and BB Pro, with add-ons and extra user packs, at the prices shown on our website and inside BB. Prices are per company, per month, plus VAT where it applies. Paying yearly saves 15%.
BB Lite launch price: 39 AED a month for the first 12 months of paid use, then 49 AED a month.
Changing plan: you can move from BB Lite to BB Pro at any time on the same books. A move from BB Pro back to BB Lite is not possible.
Your users: you are responsible for who you give a login to, for keeping passwords safe, and for everything done under your logins. Tell us at once if you think a login has been misused.
Accurate details: the company details you give us (name, trade licence, TRN, address) must be correct and kept up to date. They are used on your invoices and for e-invoicing.

3. Fees, billing and non-payment

We bill your plan monthly or yearly in advance, by email and inside BB. Each bill shows its due date. You can pay by bank transfer or card. A bank transfer can take up to 3 working days to show in our account; your account opens or stays open once the payment is confirmed.

If a bill is not paid by its due date:

Days 1 to 30 after the due date – full use with a warning. Every screen in BB shows a red banner with a counter of the days left (for example "3 days left"). We also send email reminders.
Day 31 – view only. You and your users can still sign in, see, print and export your books, but nothing can be added or changed, and POS tills cannot take sales.
Final notice. On the same day we email a final notice. You then have 30 days to download your data or ask us for a full copy of your books.
Archive. If the bill is still not paid after the final notice period, the company is archived: nobody can sign in. We keep the archived books for the period stated in the final notice and then delete them permanently.

Paying everything due at any step, including from the archive, restores full use.

Prices may change. We tell you at least 30 days before a new price applies to you. Add-on prices you already pay stay the same when your BB Lite price steps up after 12 months.

4. E-invoicing service and e-invoice packs

BB sends your e-invoices through our accredited service provider ("ASP"). To use it, you must appoint the ASP in EmaraTax yourself and verify your email when the ASP asks. These are your own steps, and the deadlines set by the UAE authorities remain your responsibility.
Our support team registers your business with the ASP and connects it to BB for you. BB's e-invoicing works only through our partner ASP. We do not connect BB to other service providers. If your business has already appointed a different ASP, you must appoint our partner ASP in EmaraTax to send e-invoices from BB.
E-invoicing setup has a one-time onboarding fee of AED 200 per company. It includes your first 100 e-invoices free, usable from the day your company is connected to the ASP, also during the free trial. They are used before any paid pack, once per company, and have no cash value. After that, e-invoices are sold in packs. Each pack has a number of e-invoices and a validity period, shown when you buy it.
When a pack starts: on the day your company is connected to the ASP, or 7 days after we registered you with the ASP, whichever comes first. Before the 7 days end we remind you, and you may cancel the pack instead (see the Refund policy).
No e-invoices can be sent after a pack ends. Unused e-invoices do not carry over. You can top up or buy a new pack at any time.
You are responsible for the content of your invoices: customer details, TRN, items and VAT. BB checks what it can before sending, but it cannot know whether your business data is correct.

5. Your data, support access and backups

Your books belong to you. We use them only to run BB for you, to give support you ask for, and as the law requires. The Privacy policy explains this in full.
Support access: our support team opens your books only when you raise a support request and agree to support access on it. That access is view only unless your admin allows changes on the request, and it ends when the request is closed. Your admin can stop it at any time.
Optional paid services, such as moving your data from other software or Excel, are done only after you accept a written quote.
Backups: we back up your books every night, including a copy kept outside our main server. Backups protect against our failures; they are not a replacement for your own legal record keeping.
Your records: UAE law requires businesses to keep their accounting and tax records for a set number of years. Keeping those records, including exports when you leave BB, is your responsibility.
Exports: you can export your reports to Excel at any time while your account is active or view only.

6. Moving your data into BB

If you ask us to bring your books into BB from other software or Excel ("a move"), these rules apply. A move is optional.

Your data and your right to send it: you confirm that the file you send us is your own business's data, exported by you or for you from software you are allowed to use, and that you have the right to give it to us. You are responsible for following the terms of your previous software provider. We do not sign in to your previous software or its servers for you.
Who can ask: only your BB admin or another person authorised by your business, through a support request. We may ask for proof of that authority.
How we use the file: only to set up your books in BB and, if you order it, to show your previous years. For personal data in the file (for example your customers, suppliers and employees) we act on your instructions as your data processor, as the Privacy policy explains.
Checking the result: a move converts data made by another program, and differences can happen. We compare the result with the trial balance you give us, but you must check and approve the opening balances, customer and supplier balances and stock before your company goes live. After it goes live, the opening balances are yours. We are not responsible for errors or gaps in the data from your previous software.
Keep your originals: keep the backup and records of your previous software for as long as UAE law requires (at least 5 years for VAT and 7 years for Corporate Tax). A move does not replace them.
How long we keep the file: we delete the file you sent 90 days after your company goes live in BB. If you order Previous years, we keep it for as long as you have that service, and we delete it when your company is deleted.
Previous years: an optional service that shows your years before BB inside BB, view only, as recorded in your previous software. The price is AED 500 per year plus VAT, charged on your next bill. Attachments such as scanned documents are not included unless agreed in a written quote.
Fees: moves and Previous years are paid services. We do them only after you accept a written quote or a price shown to you in BB.
Other software names: the names of other programs belong to their owners. BB is not connected with or approved by them.

7. Acceptable use, availability and liability

You agree not to: use BB for anything unlawful, including false invoices or tax evasion; try to reach other customers' data; overload, copy or reverse-engineer BB; or resell access to BB unless you are our appointed reseller.

Availability: we aim to keep BB available at all times and to plan maintenance outside working hours with notice inside BB. Large companies may be set to open during their working hours only, as agreed with them. BB depends on the internet, our hosting providers and the ASP, so we cannot promise it will never be interrupted.

No warranty: BB is provided "as is" and "as available". We do not promise that BB will be free of errors, that it suits a particular purpose, or that its results replace the advice of your accountant or tax adviser. Your accounting, VAT and corporate tax filings and your business decisions remain your responsibility.

Limits of liability: as far as UAE law allows, we are not liable for indirect or consequential losses, including lost profit, lost revenue, lost data you could have exported, business interruption, or fines and penalties caused by your data, your filings or your decisions. Our total liability for all claims in any 12 months is limited to the subscription fees you paid us in the 3 months before the claim. These limits do not apply to fraud or deliberate wrongdoing, or to any liability that UAE law does not allow us to limit.

Your responsibility to us: you will compensate us for claims, losses and costs caused by your unlawful use of BB, by the content of your invoices and records, or by your users breaking these terms.

Suspension for safety: we may suspend a login or a company at once, without notice, to stop a security threat, unlawful use or harm to BB or other customers, and we will tell you as soon as we can.

8. Ownership of BB and changes to it

BB, its software, designs, documentation and brand are owned by Orbit Solutions and its licensors. TRADE BIZ SOLUTIONS FZC sells and supports BB in the UAE under a licence from Orbit Solutions.
During your paid plan or trial, you get a limited, non-exclusive, non-transferable right to use BB for your own business. You may not copy, resell, rent, modify or reverse-engineer it.
Your books and data stay yours. Suggestions you give us to improve BB may be used freely, without payment to you.
We improve BB all the time and may add, change or remove features. If we remove a feature you pay for, we tell you at least 30 days before; you may then end your plan and get a refund of any unused prepaid period for that feature.

9. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control. These include natural disasters, extreme weather, fire, flood, epidemic, war, terrorism, civil unrest, government action or new laws, failures of the internet, power or telecommunication networks, failures or outages of our hosting providers, the ASP, the Federal Tax Authority's systems or payment providers, and cyber-attacks we could not reasonably prevent.

During such an event our obligations are paused for as long as it lasts, and we will tell you and restore the service as soon as we reasonably can. If the event stops BB completely for more than 30 days in a row, either of us may end the plan by written notice, and we refund any unused prepaid period. Your duty to pay for the service you have already received is not paused.

10. Ending the service, law and contact

You may end your plan at any time from inside BB or by email. It stays active until the end of the period you paid for. Before it ends, export your data, or close your books in BB (Settings › Close my books and leave) and ask us for your whole books as one file that opens in any web browser, without BB. This file is free unless we tell you otherwise before you ask.
We may end or suspend the service if you seriously break these terms, for example unlawful use, or for non-payment as described in section 3. Except in urgent cases, we tell you in writing first.
After the end, your company is archived and kept for the period stated in the final notice, then deleted, as in section 3.
Law and disputes: these terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. We will first try to settle any dispute by talking to you; if that fails, the courts of Ajman have jurisdiction.
Contact: TRADE BIZ SOLUTIONS FZC, Premises B.C. 1306613, Building C1, Ajman Free Zone, Ajman, UAE. Email support@thebeyondbooks.com, WhatsApp +971 54 197 7076. Large companies can request a call back on our website.

11. General terms

Whole agreement: these terms, the Privacy policy, the Refund policy and any written quote you accept are the whole agreement between us. Anything in your own purchase order or terms does not apply unless we sign it.
Accepting online: you accept these terms by ticking the box at sign-up or by using BB. We keep a record of who accepted which version and when, and that record is evidence of your acceptance.
Notices: we send notices to the email of your BB admin and inside BB. You send notices to support@thebeyondbooks.com.
Transfer: you may not transfer your plan without our written consent. We may transfer this agreement to a company in our group or to a buyer of the BB business, and we will tell you.
Resellers: a reseller is not our agent and cannot change these terms or make promises for us.
If a part is invalid: the rest stays in force, and the invalid part is replaced by a valid one that comes closest to its purpose.
No waiver: if we do not enforce a right at once, we do not give it up.
Language: these terms are written in English. If they are translated, the English version applies as far as UAE law allows.